Review: On February 6, 2014, I called Matrix, and talked to a representative, about closing out my account because of the high interest charges they were charging. Late payments, missed payments, or other defaults on your account may be reflected in your credit report We may report information about your account to credit bureaus. Notice of Furnishing Negative Information. This is an attempt to collect a debt and any information obtained will be used for that purpose. (please include the reference on any check or money order payments.) Payments can be made online with no additional cost, over the phone using Western union Speedpay (a $10.95 Western union fee is applicable) or via the USPS to: Continental Finance Company. To avoid further assessment of fees, please pay the remaining balance prior to July 12, 2014. Therefore, when your account cycles on July 13, 2014, you will be billed for the $18.00 Account Maintenance, as well as, Finance Charges. Please note that closure of your account does not suppress the billing of fees. Your account balance, as of the date of this response, is $33.57. We further show that you spoke with one of our Customer Service Representatives today, July 7, 2014, at 3:51PM EST to confirm that your account was closed. Our records indicate that your account was closed, per your request, on June 21, 2012. Please help me with this issues, and I have tried every phone number under the sun and get the same message.Desired Settlement: With the contact information that I can talk directly to a person and get this resolved. I put in a complaint about this, 2-3 years ago and nothing was done. This is to me "Denial of Service", I want something done so I can close out this account. I have a discover card and want to close out the account on the old one, but I can't get a hold of them. I have read over 100 of complaints online about this company and don't understand why nothing is done about these scam artist. And I pay it every month since then, and still have 68 dollars left on it, the card was ripped up 3 years ago, and ever since I can't get a hold of them, since all my bills are payed online and I moved, you can do the math on how much they have took from me in fees and other charges, I'm sure it's in the thousands. I had this card since 2009 and the credit limit was only 450 dollars so I could start to build some credit. Not to mention the outrageous fees and ARP, if you pay the minimum every mouth of 35 dollars only 8 dollars goes on the principal. Every time I call it prompts me that they are sending me to the customer assistance, then it just hangs up on me. Review: There is no way to contact this company without an account number, it is a credit card company and I'm trying to close out my account. I am cutting this card up and paying these loan sharks off ASAP. So now, although I paid my payment early, I owe late fees, an extra month payment and they are turning me over to credit bureaus as a late pay. I got the same runaround and he said he will talk to corporate. She would not help me but got a supervisor. She said if I would have paid on September 4th it would have been the September payment. So now I still owe September and I owe October and a $35 dollar late fee. WHAT? I call them and I am told that because I paid on the September payment on the 2nds, it was processed as an extra August payment and so therefore I am late. I get an email on October 7th, telling me that my payment is past due and now I owe 105.00. So now I am ready to make my October payment by October 27th. So I pay my July payment on July 25th, I pay my August payment on August 27th and then I make my September payment on September 3rd. My payment is due on the 27th of the month. (You can tell them you are paying on the due date). The first thing they do is bill you $125 processing fee. Don't do business with this shoddy company! I needed a credit card for an unexpected trip.
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